Navigation Guide LLC is a company specializing in the sale of outdoor apparel and equipment (Hiking Boots, Trekking Poles, Waterproof Jackets, Sleeping Pads, Outdoor Backpacks). We are committed to providing our U.S. customers with a safe and convenient shopping and return service.
I. Return Policy (United States)
Our return policy applies only to orders placed within the United States.
Eligible items can be returned or exchanged, including:
Hiking Boots
Trekking Poles
Waterproof Jackets
Sleeping Pads
Outdoor Backpacks
II. Return Conditions
We support a more flexible return policy, as follows:
Items can be returned within the specified return period.
Even opened items are eligible for return.
Items must be in basically intact condition and not affect secondary processing.
Order information or proof of purchase is required for returns.
III. Return Address
316 ALBANY ST BRUNSWICK, GA 31520-8615
IV. Return Address Instructions
The return address will be provided by customer service after the return application is approved.
Different warehouses may correspond to different return addresses.
Packages returned without confirmation may not be processed.
V. Refund Instructions
After the return is approved, a refund will be issued after confirmation of receipt.
The refund will be returned to the original payment account.
Refund processing time is usually 3–7 business days (depending on the bank or payment platform).
VI. Shipping Costs
If the return is due to quality issues, the company may bear the shipping costs. For returns not due to quality issues, the shipping costs are usually borne by the customer. The specific details are subject to confirmation by customer service.
VII. Precautions
Please do not return goods directly without contacting customer support. Orders exceeding the return period may not be accepted. Special promotional or event items may be subject to different return rules.
VIII. Customer Support
For returns or inquiries, please contact us:
Tel: +1 (912) 404-9028
Email: anthony@navigationguidellc.com
Navigation Guide LLC is committed to providing American outdoor enthusiasts with a more secure and flexible shopping experience, ensuring that every exploration is worry-free.